Terms of service

Terms and Conditions
Last Updated: May 11, 2025

Welcome to Pottery Promise! By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.

1. General
These Terms and Conditions ("Terms") govern your use of the Pottery Promise website (the "Site") and related services provided by Pottery Promise ("we", "us", or "our"). By using this Site, you agree to comply with and be legally bound by these Terms.

2. Products and Customization
We specialize in handcrafted, customizable clay pots for drinking, décor, and gifting. Due to the handmade nature of our products:

Slight variations in color, size, shape, and texture may occur.
Some surfaces may be naturally rough or uneven—this is a normal feature of traditional handmade pottery.
3. Images and Representations
We display real photographs of our clay pots near each product listing.
However, some sections of the website use AI-generated or stock imagery for visual appeal and concept representation.
These images are not meant to mislead and should not be interpreted as exact representations of our physical products.
By purchasing from our site, you acknowledge and accept this visual mix.
4. Orders and Payments
Orders can be placed directly through our website.
Pricing is listed in INR (₹) and may include additional charges for shipping or taxes.
Payment methods will be updated on the site shortly.
5. Shipping
We ship throughout India and internationally.
Shipping times vary based on destination and customization requests.
You will receive tracking information once your order has been dispatched.
6. Returns and Refunds
We only accept returns or issue refunds if the product is damaged during shipping.
You must request a return within 2 days of delivery by emailing [email protected] with your order number and photos of the damage.
Refunds will not be issued for minor imperfections due to the handmade process.
7. Account and Privacy
Customers log in via their Gmail account.
We collect only your email address for order processing and communication.
We do not share your personal information with third parties, except as required by law.
8. Intellectual Property
All website content, including product images, branding, descriptions, and designs, is the intellectual property of Pottery Promise. You may not reuse or reproduce any content without written permission.

9. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page, and continued use of the site constitutes acceptance of those changes.

10. Contact Us
For questions or support, contact us at:
📧 [email protected]